Debugging NetWorker recovery job failures within NMC

To troubleshoot a recovery issue with NMC, configure the recovery resource to display greater detail in the log file, then retry the recover configuration in debug mode.

  1. Start NMC and select the Recover tab
  2. In the Recover window, right-click the recover configuration and select Recover Again.
  3. Click the Back button until you reach the Select the Recover Options window.
  4. Select Advanced Options.
  5. Increase the value in the Debug level attribute to enable debugging. The higher the value, the more the debug output that appears in the recover log file.
  6. Click Next until you reach the Perform the Recover window.
  7. In the Recover name field, provide a new name for the recover configuration.
  8. Click Run Recover.
  9. Monitor the status of the recover job in the option in the Recover window.
  10. When the recover completes, review the recover log file.
  11. The log files on the NetWorker server contain stdout and stderr information for the recover job. NetWorker stores the logs files in the following location, by default:
    • UNIX/Linux: /nsr/logs/recover
    • Windows: C:\Program Files\EMC NetWorker\nsr\logs\recover
    NOTE: NetWorker names the log file according to the name of the recover resource and the time of the recovery job:
  12. The jobsdb contains job status information for the recover job.