Restarting the EMC Backup and Recover Appliance (EBRA) server

Published   Read time 56 sec(s)   (3905 views).  NetWorker  

Sometimes the EMC Backup and Recover Appliance (EBRA) server fails to allow you to perform simple tasks like adding clients; If this occurs then we simply need to restart the EBR server.

This is achievable under NetWorker release 8.1 and 8.2 with the following command line on the EBR (VBA) appliance:

  1. Open a putty session to the VBA appliance
    • User: root
    • Password: 8RttoTriz
  2. Run the command ebrserver.pl --restart to restart the ebrserver (note, it is a double hyphen on the restart flag)
  3. After the restart, try to connect to the appliance from the vSphere web client

Occasionally, a simple restart of the ebrserver doesn't resolve the problem. If this is the case, then the following additional steps are required:

  1. Open a new putty session to the VBA appliance
  2. Run dpnctl start; wait for the command to finish
  3. Run dpnctl status; check that all services are up and enabled
  4. Run ebrserver.pl --restart (note the double hyphen on the restart flag)

If a restore of the ebrserver still doesn't resolve the issue, then we must initialized the ebrserver:-

  1. Run ebserver.pl --init (note the double hyphen on the init flag)