Restarting the EMC Backup and Recover Appliance (EBRA) server

Sometimes the EMC Backup and Recover Appliance (EBRA) server fails to allow you to perform simple tasks like adding clients; If this occurs then we simply need to restart the EBR server.

This is achievable under NetWorker release 8.1 and 8.2 with the following command line on the EBR (VBA) appliance:

1. Open a putty session to the VBA appliance
   • User: root
   • Password: 8RttoTriz
2. Run the command ebrserver.pl --restart to restart the ebrserver (note, it is a double hyphen on the restart flag)
3. After the restart, try to connect to the appliance from the vSphere web client

Occasionally, a simple restart of the ebrserver doesn't resolve the problem. If this is the case, then the following additional steps are required:

1. Open a new putty session to the VBA appliance
2. Run dpnctl start; wait for the command to finish
3. Run dpnctl status; check that all services are up and enabled
4. Run ebrserver.pl --restart (note the double hyphen on the restart flag)

If a restore of the ebrserver still doesn't resolve the issue, then we must initialized the ebrserver:-

1. Run ebserver.pl --init (note the double hyphen on the init flag)