Sky Q Hub lights explained

If you find that the lights on your Sky Q Hub are confusing, don't panic! This article aims to provide a basic explanation with simple troubleshooting steps.

The front of your Sky Q Hub has three lights. power, internet, and wireless. The table below lists all statuses for each of the Sky Q Hub lights with possible solutions.

ALL LIGHTS
Image	Status	Comments / Action
	OFF	There is no power to your Sky Q Hub! Check the power cable is pushed firmly into your Sky Q Hub. Check the power lead is connected to the plug socket. If plug switch is on, switch off, wait 30 seconds, then switch back on. If the lights still haven't turned on — Contact Sky for support.
	GREEN	If all three lights are solid green, this means your Sky Q Hub is receiving power, it has internet connectivity, and your wireless network is active. — Your Sky Q Hub is operating normally.
POWER LIGHT
Image	Status	Action / Comments
	RED	There is a problem with your Sky Q Hub power supply, and cannot be resolved. — Contact Sky for support.
	FLASHING AMBER	Your Sky Q Hub is in RECOVERY MODE — This can happen after a software upgrade and in most cases should resolve itself. If it doesn't: Press the RESET button on the back of the Sky Q Hub for about 10 seconds, or until the power light flashes green. Wait for the lights to return to normal, then check your broadband is working. CAUTION: This will also RESET your WiFi password back to its default if you've changed it.
	GREEN	If the power light is solid green your Sky Q Hub is receiving power and is initialising. If all the lights are green, then your Sky Q Hub is working correctly.
INTERNET LIGHT
Image	Status	Comments / Action
	OFF	The Sky Q Hub internet connection is not enabled or is incorrectly setup To resolve, turn off the Sky Q Hub, wait 2 minutes, then turn back on. If the internet light still remains off — Contact Sky for support.
	FLASHING AMBER	The Sky Q Hub has detected an internet connection or is trying to establish a connection and should turn green after 2-3 minutes. If the internet light constantly flashes amber or goes from green to flashing amber, this could indicate an unstable internet connection. To resolve, turn off the Sky Q Hub, wait 10 minutes, then turn back on. If the internet light continues to constantly flash amber — Contact Sky for support.
	GREEN	The Sky Q Hub is connected to the internet. — Your Sky Q Hub is operating normally.
WIRELESS LIGHT
Image	Status	Action / Comments
	OFF	The Sky Q Hub WiFi network is not enabled or is not yet ready.
	ON	The Sky Q Hub WiFi is online and ready to use.